T&C

Deposit and Terms of Payment

To commence cake production we require a 50% non-refundable deposit based on the agreed quote and all art work and design approved by the client. The remaining balance is due and payable upon collection or delivery. Your order is not confirmed until we have received your 50% non-refundable deposit.

Payment can be made by direct deposit or cash. Cake orders placed with less than two weeks notice require 75% deposit at the time of ordering. Deposits are non-refundable.

 

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards.
If we do not receive a signed contract and 50% deposit within five (5) business days of appointment or quote, your date may become unavailable.

Design

Every effort will be made by Sweet Imagination to meet the expectations of the client as per your consultation.  Please note there are structural limitations when using cake as a sculptural medium. As a consequence some decisions will need to be made during the process of manufacture that may affect the style of decoration, proportion or structure of the cake. These will be discussed with you if the alteration is significant.

Reference Materials

Sweet Imagination will make every effort to care for and return reference materials provided by the client in order to facilitate cake decoration and design.  However Sweet Imagination will not accept financial liability for the materials in cases of loss or damage (unless covered by our existing insurance policy).

Figurines

Every measure is taken to ensure that your figurines are made to the highest standard; however they are made from icing and Styrofoam and as a result are very fragile.  We do not accept any liability for your figurines once they have been removed from the cake (photo evidence required when figurines break whilst on the cake).

GST

GST is not applicable on Sweet Imagination cakes.

If you wish to complain about any aspect of our service, please e-mail us at info@sweetimagination.com.au

Sweet Imagination
ABN: 59 271 014 642